Privacy Policy

Welcome to SellMate ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at sellmate.app (the "Service").

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2.1 Information You Provide

• Account Information: When you create an account, we collect your name, email address, and password.
• Business Information: Business name, description, products, services, pricing, and catalog data you add to the platform.
• Payment Information: If you subscribe to a paid plan, payment processing is handled by our third-party payment provider (RevenueCat/Stripe). We do not store your full credit card details.
• Custom AI Instructions: Tone preferences, custom rules, and behavior settings you configure for your AI assistant.

2.2 Information from Connected Platforms

• Facebook & Instagram Data: When you connect your Facebook Page or Instagram Business account, we access comments, direct messages, page information, and post data through the Meta Platform APIs. This access is governed by Meta's Platform Terms.
• Google Calendar Data: If you connect Google Calendar, we access calendar availability and create events for appointment bookings.

2.3 Automatically Collected Information

• Usage Data: We collect information about how you interact with the Service, including pages visited, features used, and actions taken.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Cookies: We use session cookies to maintain your authentication state and preferences.

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process and respond to comments and messages on your connected social media accounts using AI
• Detect buying intent in customer interactions
• Generate AI-powered replies based on your product catalog and business information
• Track product requests and send restock notifications
• Manage appointment scheduling through Google Calendar integration
• Process subscription payments and manage your account
• Send you service-related communications
• Monitor and analyze usage patterns to improve the Service
• Detect, prevent, and address technical issues and security threats

SellMate uses artificial intelligence (powered by OpenAI's GPT models) to process customer messages and generate replies on your behalf. When processing messages:

• Customer messages are sent to OpenAI's API for intent classification and reply generation
• Your product catalog, business information, and custom AI instructions are included as context for accurate responses
• AI-generated replies are posted to your connected platforms (Facebook, Instagram) automatically or as drafts based on your settings
• We log AI actions in your activity feed for full transparency

We do not use your data to train AI models. Data sent to OpenAI is processed under their API data usage policy, which does not use API inputs for model training.

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party services that help us operate the platform (e.g., OpenAI for AI processing, Stripe/RevenueCat for payments, hosting providers).
• Platform APIs: Facebook/Meta and Google, as necessary to provide the connected features you enable.
• Legal Requirements: When required by law, subpoena, or other legal process, or to protect our rights and safety.

We implement appropriate technical and organizational security measures to protect your data, including:

• Encryption of data in transit (TLS/HTTPS)
• Secure session-based authentication
• Database encryption at rest
• Regular security reviews and updates
• Access controls and least-privilege principles

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We retain your data for as long as your account is active or as needed to provide the Service. Specific retention periods:

• Account data: Retained until you delete your account
• Message and comment data: Retained for the duration of your account
• Product request data: Automatically expired after 90 days of inactivity
• Activity logs: Retained for 12 months

You may request deletion of your account and associated data at any time by contacting us.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability — receive your data in a structured format
• Withdraw consent at any time

To exercise any of these rights, please contact us at support@sellmate.app.

The Service integrates with third-party platforms and services. Each has its own privacy policy:

• Meta (Facebook & Instagram) Privacy Policy
• Google Privacy Policy
• OpenAI Privacy Policy
• Stripe Privacy Policy

The Service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@sellmate.app